Notice of Privacy

In compliance with the provisions of the Federal Law of the Protection of Personal Data held by Individuals (FLPPD) offers the following Privacy Notice:
Responsible for the protection and treatment of your Personal Data
(Hereinafter ""), located at Av. Lopez Portillo s / n Mz. 62 Lots 21, 22 and 23, Region 92, 77516 Cancún, Q.R.

Means of Obtaining Personal Data
The personal data that collects from you, will be destined solely for the purposes described in this privacy notice and can be collected:

  • Directly, entering your data or using the services online through the page
  • Directly, through our call center call center.
  • Personally, through our reservations representatives.

Data Collected
The data that will collect from you, will be the following: Full name with surname, telephone number, email address and financial data such as: Credit card number, name of the holder of same, expiration date , Security code and any data necessary to complete and manage the reservations requested by you.

Purpose of the Personal Data Collected
Your personal data will be collected for the following main purposes that are necessary for the service you request:

  • Processing, monitoring, updating, modifying, cancelling and/or confirming of the services you have reserved with through your means, for financial and credit purposes, to fulfill the obligations contracted with you and our suppliers.

Incidentally, we will use your personal information for the following purposes that are not necessary for the requested service, but which allow us to provide better services to you:

  • Evaluate the quality of the service, carry out surveys on habits and travel preferences, to participate in contests and sweepstakes, loyalty programs, as well as to send promotions and offers, as well as for advertising purposes (Only and exclusively for

The holders may at any time request the cancellation of sending emails for advertising purposes by by clicking on the "Unsubscribe" link. In case you do not want your personal data to be processed for these additional purposes, you can present a written email to the address [email protected]

Data Transfer, National and International

Under the terms of the articles 36 and 37 of the FLPPD your personal data may be transferred and / or shared to:

A) Controlling companies, subsidiaries or affiliates under the common control of, or to a parent company or to any company of the same group of that operates under the same internal processes and policies.

B)When the transfer is necessary by virtue of a contract concluded or to be concluded in the interest of the owner, by the controller and a third party.

C) When the transfer is accurate for the maintenance or fulfillment of a legal relationship between the responsible and the holder such as Suppliers, Providers of Tourist Services, Banking and Credit Institutions, and others.

It is important to note that the third parties to whom your personal data are transferred will be bound in the same terms of this Privacy Notice and will comply with the corresponding security and confidentiality measures. In any case, we commit to not transfer your personal information to third parties without your consent, except in the case of the provisions of article 37 of the Federal Law on the Protection of Personal Data held by Individuals, as well as to make this transfer in the terms established by said Law.

Exercise of ARCO Rights
Article 28 of the FLPPD grants you four rights to exercise:

  • The owner has the right to access his personal data held by the person responsible and to know the Privacy Notice and its purposes.
  • The owner has the right to rectify his data in case of being inaccurate, incorrect or outdated.
  • The owner has the right to cancel his personal data when he considers that they are not being used for the purposes set forth in this Privacy Notice.
  • The owner has the right to oppose the processing of his personal data in respect of any of the purposes established in this Privacy Notice.

Right to Revoke Consent for Data Processing

Article 8 of the FLPPD provides for the possibility of revoking the consent granted for the processing of your personal data. To revoke it, you may request it using the same mechanism and procedure for exercising the ARCO Rights provided in this notice. However, informs you that keeping your personal data in our database, will allow us to better understand your needs based on your history and thus offer you a better service in your future reservations.

Mechanisms for the Exercise of ARCO Rights and Revocation of Consent for the Treatment of your Data

In order to exercise your Access, Rectification, Cancellation and Opposition rights or your right to revoke consent for the processing of your personal data, you must complete and send the ARCO RIGHT EXERCISING FORM, which you can request and must send to through the following e-mail: [email protected], or address the format physically to the following address Av. Lopez Portillo s / n Mz. 62 Lots 21, 22 and 23, Region 92, 77516 Cancún, Q.R. with attention to the Department of Personal Data Protection, or you may submit your request in writing and in Spanish and complying with the requirements indicated in Article 29 of the FLPPD regulations. For more information you can contact the Department of Data Protection directly at (52) 998 8811999.

For the origin of the exercise of your ARCO Rights you must prove ownership of your ARCO rights or the representation with respect to the holder through the presentation of a copy of your identification document and the display of the original for your comparison, or those established instruments In article 89 of the FLPPD regulation.

Article 29.- The request for Access, Rectification, Cancellation or Opposition Must Contain and Accompany the Following:

  1. The name of the holder and address or other means to communicate the response to your request.
  2. The documents proving the identity or, as the case may be, the legal representation of the holder.
  3. The clear and precise description of the personal data in respect of which it is sought to exercise any of the aforementioned rights, and any other element or document that facilitates the location of personal data. will follow up on your request within 20 business days after receiving the FORM or request, with the complete documentation, to inform you of the origin of the same. If it proves appropriate, will have a maximum term of 15 working days to cash your ARCO right.

Measures to Protect Your Information and to Limit the Use or Disclosure of Your Personal Information

Your personal information will be kept under strict confidentiality and in order to reasonably prevent the improper use or disclosure of it, we have implemented physical, technical and administrative security measures in accordance with the Federal Law on the Protection of Personal Data held by Individuals and other regulations applicable.

In particular, we have a privacy policy, training courses for staff, restricted access to personal information only to authorized users, privacy officers, an inventory of personal data (duly classified by category of data), treatment systems, risk analysis and contractual clauses.

In order to limit the use and disclosure of your personal information, we offer you the option of registering with the Public Registry to Avoid Advertising (PRAA), which is the responsibility of the Federal Prosecutor's Office (PROFECO), with the Purpose of your personal data not being used to receive advertising or promotions of companies of goods or services. For more information on this registration, you may consult the PROFECO website or contact the PROFECO website directly.

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Modifications to this Privacy Notice may at any time make modifications or updates to this Privacy Notice.

The modifications or updates that take place, will take effect at the moment they are published on the website in their affiliated sites or in any means of communication that they use to publish it, so it is recommended to constant revision.

Acceptance of the Privacy Notice

If you do not expressly oppose this notice and its updates, it is understood that you have given your consent in terms of article 8 of the FLPPD, suggests reading this Privacy Notice, as providing your data by any means, constitutes the acceptance of this Privacy Notice.